Refund policy

Returns Policy

Please read all points below before you contact us about a return, to ensure you meet all conditions to accept a return.

Should you wish to return an item, please send an email to us first at: info@lemegaaudio.com

In this email you must quote:

The order number, you will have received on your order confirmation email.
The reason for the return.
If the item is faulty – photos clearly showing the fault.

You must contact us within 30 days of receiving the item you wish to return.
We do not offer refunds for items returned after 30 days.
We only accept returns from orders that have been bought directly from our website with a confirmed order number.
If your enquiry is about a Lemega product you have bought from another retailer, please contact the retailer directly as they are responsible for the transaction.

If you have placed the order incorrectly or have changed your mind, the item can still be returned to us if it is within 30 days of receiving the item. The postage for the return will be at your own cost.

Any items being returned to us must be in its original packaging and in a saleable condition. If it is not in a saleable condition, then we reserve the right to not refund you. All goods will be subject to a full inspection upon return and before a refund is given.

We do not accept exchanges on any products, any returns accepted are for monetary refund.
All accepted returns will be refunded at the price you purchased your item for, this includes sale items or any items on promotion. The refund will not include any postal charges you have paid.
We cannot accept any liability for damaged/lost/stolen items if you have returned your items with your own independent courier. If you are responsible for the return, we recommend that you obtain proof of postage for any returns.

Returns Address 

Once you have received an email from us confirming that we will accept your return, please send your item with a note containing your order number and reference of email correspondence to:

Returns Department
Lemega Audio UK
Unit 25, Park Farm Industrial Estate
Buntingford
Hertfordshire
SG9 9AZ

PLEASE NOTE: Any returns received without a note containing your order number and reference of email correspondence will be delayed processing, and in instances we cannot identify the customer and order number, may not be refunded.